tag:blogger.com,1999:blog-5974677.post3529913039337842635..comments2023-10-09T18:12:29.276+07:00Comments on Agelessbonding: The idiot's guide to being a complete idiotUshahttp://www.blogger.com/profile/00179239922869639391noreply@blogger.comBlogger28125tag:blogger.com,1999:blog-5974677.post-4320950771226877522008-02-12T22:07:00.000+07:002008-02-12T22:07:00.000+07:00eish wenna!!!!in south african. meanings ooops, so...eish wenna!!!!in south african. meanings ooops, sounds like something i would have done.<BR/>my answer when the internet or anyother techno problem arises, call little brother,who will then just laugh at me,...and make me wait until he gets home.africanfragmentshttps://www.blogger.com/profile/00493654265715063496noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-82286673649988167752008-02-01T15:24:00.000+07:002008-02-01T15:24:00.000+07:00HA HA HA HA !! Join the gang...! My Mom did the sa...HA HA HA HA !! Join the gang...! My Mom did the same and guess who was at the other end of the line ??? ;-)Chitrahttps://www.blogger.com/profile/01660142339863334706noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-32475001018472612672008-01-31T22:00:00.000+07:002008-01-31T22:00:00.000+07:00Talking of bright customers, I've heard people lam...Talking of bright customers, I've heard people lambasting the automated voice response system we built for a client of ours as if it understood their choicest expletives. <BR/><BR/>You aren't even close.S!https://www.blogger.com/profile/16530331322257003674noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-53916560857005970092008-01-30T19:30:00.000+07:002008-01-30T19:30:00.000+07:00altoid:yes but that I ended up being that charact...altoid:yes but that I ended up being that character you guffaw about in emails still hurt. Next time someone sends me a blonde joke I may not laugh.<BR/><BR/>Devaki:Ya I recollected all those times I had laughed at people not bothering to check the basics before shouting for support. And then, this.<BR/><BR/>Hipgran: hahahaha. Now that really helped. To know that I am not alone.<BR/><BR/>Chitra: ya they can happen even when you have checked but here I was super confident and then...<BR/><BR/>nm:you got the exact picture. All that air odf superiority and irritation and then the fall!<BR/><BR/>Seren:hehehe indeed. I could have shot myself then!<BR/>oops..re the laptop, poor girl and in this bangalore traffic. <BR/><BR/>Ravi:Ya I know. i am glad I can laugh about it. :)<BR/><BR/>Gauri:happens huh? looks like I make these happen. :)<BR/>oh ya don't get me started on communicating with voices without a soul.<BR/><BR/>VIVIV: heheheh I love that pebcak. Thank god it is not between the B and V (brain and voice!)<BR/><BR/>Anon: this was airtel.<BR/><BR/>choxbox: ya laugh laugh!<BR/><BR/>Dotmom:And to think that the guy got away with such a simple thing and got to have his laugh also - makes my blood boil. hehehe<BR/><BR/>Dipali: YOu don't know how good that makes me feel. You always have the nicest words for people dipali.<BR/><BR/>GTN:uhoh you reckon that they will use it to the amusement of a whole class of greenhorns? oh my god oh my god!<BR/>I used to head the support division for a banking software and I can give you horror stories of the kind of issues raised. Once I got a panic call around 9 in the evening saying interest has not been calculated for so many account. it turns out that they had not keyed in an interest rate!<BR/>I love that bit about looking around for the power button and pressing it only once.<BR/><BR/>ggop: I am not sure if we get that here in India although I have feeling I would love it.<BR/><BR/>lekhni:now that is what I call a true friend - i cannot explain how good I feel right now!<BR/><BR/>Veena: Ya I intend to get a wireless connection. I used to keep removing the connection to the modem if I was using the laptop in bed (watching films etc) and sometimes I take the modem and laptop to the adjacent room and connect from there to the "white box".<BR/><BR/>JLT: Ya, I don't know if it is better or worse - a husband may never let you forget the incident.<BR/>Ah what was I doing in BSNL? Ok you mean the time I went to the KEB office to surrender my phone. hehehehe<BR/><BR/>WIN: Welcome to the neighbourhood WIN. you were missed.<BR/><BR/>rajk:This is the only place I publish anything. I am glad you liked it but didn't require any skill for that is exactly how it happened!<BR/><BR/>e homemaker: and I have criticised such types all this time and see what I did finally. LOL<BR/><BR/>Vivek: Yes I love that ad.<BR/>Oh no, i wasn't blaming the guy - in fact it must need a lot of skill to be patient with people who don't bother to read instructions before using an equipment. I was only recording my attitude before the ultimate blow.<BR/><BR/>Lavs: that too. Happens to me all the time. and the guy tells me "next time it happens tell us exactly what you did" and makes my blood boil but I can only nod helplessly.<BR/><BR/>Veens:giggling still? :)Ushahttps://www.blogger.com/profile/00179239922869639391noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-28767594657307690712008-01-29T23:40:00.000+07:002008-01-29T23:40:00.000+07:00Tee-hee!!*still gigglinghappens happens!! not to w...Tee-hee!!<BR/><BR/>*still giggling<BR/><BR/>happens happens!! not to worry.. I have made an idiot of myself.. so many times.. and they say I am supposed to be god with computers..hmm.. thats my field of study you see.. <BR/><BR/>*still gigglingAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5974677.post-10476556743453495722008-01-29T23:22:00.000+07:002008-01-29T23:22:00.000+07:00Murphy’s law always catches up. I have this weird ...Murphy’s law always catches up. I have this weird problem with my Tata indicom phone-whenever I am connected to internet, if somebody operates a switch in that room, my phone would get disconnected!!! Having identified this unique problem, I managed to convince Tata indicom service guys to pay me a visit and check their equipment. When they arrived, no matter how many times I operated on switches, internet did not get disconnected:-I am sure they must have considered me as one looney lady. Till date, I laugh about this incident and not to forget this peculiar problem still persists in my phone.Lavshttps://www.blogger.com/profile/17754910261878461646noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-38914566801395393442008-01-29T17:46:00.000+07:002008-01-29T17:46:00.000+07:00have you seen the advert on tv about birla 'some'...have you seen the advert on tv about birla 'some' insurance where the guy beats his monitor whereas the plug to the monitor is off :-)<BR/>Happens happens to all of us. There are L1/L2/L3 levels of support. We basically deal with the L1 level of support whose expertise is also on pretty much similar lines as you describe - so you cannot blame them. The poor guy is just doing his job. <BR/><BR/>Good writing style - enjoyed reading it.Vivekhttps://www.blogger.com/profile/05990955849906577645noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-73554364759139469352008-01-29T17:37:00.000+07:002008-01-29T17:37:00.000+07:00yes actually there DO exist such characters who re...yes actually there DO exist such characters who really never even care to know whats that "thing" called...one they are using to access net and when they face a prob, call f1, poor CS executives have to go through all that torture of making them understand what "light" they are talking about..<BR/>duh!Opal Scrapshttps://www.blogger.com/profile/04057893798105810971noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-36152848314658622412008-01-29T14:21:00.000+07:002008-01-29T14:21:00.000+07:00Amazingly well-written piece! The twist-in-the-tai...Amazingly well-written piece! The twist-in-the-tail was superb...COnsidered publishing it somewhere?rajkhttps://www.blogger.com/profile/04473706252786535841noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-58303031728938361992008-01-29T13:01:00.000+07:002008-01-29T13:01:00.000+07:00lol :) That was funny... and I feel all the more c...lol :) <BR/>That was funny... and I feel all the more close to you now, having been there and done that many times! Like JLT says, many a times its the hubby at the other end hehehe<BR/>I am completely with you on the preference of human interaction than an IVR!WhatsInANamehttps://www.blogger.com/profile/07498298103761502178noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-18263466862641983702008-01-29T12:52:00.000+07:002008-01-29T12:52:00.000+07:00LOL YOu tech savvy- you much better off than me. I...LOL <BR/>YOu tech savvy- you much better off than me. I get very frazzled whenever anyone asks me anything about my pc. And the scenario you described happens to me quite frequently, only it is the husband on the other end- I dunno whether that's better or worse!<BR/><BR/>This post somehow reminds me of the one where you set out to the BSNL office LOL!Just Like Thathttps://www.blogger.com/profile/04156108159461377932noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-69467190055019994752008-01-29T12:37:00.000+07:002008-01-29T12:37:00.000+07:00Usha,That was a great writeup. Appreciate the hone...Usha,<BR/>That was a great writeup. Appreciate the honesty at which you have written the way as is..It reminded me the days when my little brother used to explain those things that would happen in his school and justify why his teacher was not so good etc., etc.,<BR/>---------------------------------------<BR/><BR/>"if only he knew the number of times I have plugged and unplugged these while moving the laptop and modem between rooms"<BR/><BR/>-- Is that from BSNL?? If you use laptop then no point in plugging it at a point, instead you can avail a wireless connection through type 2 modem. Not too sure if you have type1 modem. You may go for the second one(either replace it or buy a new one).. I think the price difference is 600 and I feel its worth as it frees you with all such nuisances.. The connection will be only once and the NET connects as soon as your laptop is ON, and searches the signal... :-)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5974677.post-15221812547546824592008-01-29T09:24:00.000+07:002008-01-29T09:24:00.000+07:00Usha, look at it this way. Thank God the issue tur...Usha, look at it this way. Thank God the issue turned out to be this simple. That's EXACTLY why it was solved so quickly :)<BR/><BR/>If it had been anything more complicated that could not be resolved by (i) reattaching the cables or (ii) repeated resetting of the modem, trust me, the numskulls reading out of printed instructions would never be able to solve it. You would be pretty much on your own. Trust me, I've been there :(Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5974677.post-90310003557649022072008-01-29T06:14:00.000+07:002008-01-29T06:14:00.000+07:00You have to see an episode of The IT Crowd. The IT...You have to see an episode of The IT Crowd. The IT support always answers the phone (regardless of the question/problem) like this "Hello IT. Have you tried turning it off and on again?"ggophttps://www.blogger.com/profile/13152025930955161430noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-54139549941177239642008-01-29T05:20:00.000+07:002008-01-29T05:20:00.000+07:00I have been on both the sides of the customer supp...I have been on both the sides of the customer support experience so I can (usually) empathise with a customer support person. This was just priceless :P And yes, you can be sure they added this one to their "Possible scenarios" database for training new employees :P<BR/><BR/>Now you can understand the frustration we desktop support people sometimes feel :D Specially when the person at the other end thinks we are just trying to make their lives difficult by making them look under the table :P At least you didn't curse them out (loud) :P. And believe me there ARE customers who need to be walked through all steps (including "Look for the round button in front that is marked 'Power' and press it ONCE" LOL!) like a 10 year old. Heck, 10 year olds are more tech savvy than them. And the customer service agents have no way of knowing that you aren't one.Cee Kayhttps://www.blogger.com/profile/04337348099202456358noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-1588207935779877982008-01-28T23:25:00.000+07:002008-01-28T23:25:00.000+07:00It happens to the best of us, Usha.Feels good to k...It happens to the best of us, Usha.<BR/>Feels good to know that one is not alone:)dipalihttps://www.blogger.com/profile/01070862196307376073noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-91299653573268917812008-01-28T22:20:00.000+07:002008-01-28T22:20:00.000+07:00hahahahaha. good one. And like Devaki, I was about...hahahahaha. good one. And like Devaki, I was about to write in my comments that most service calls are for simple errors like these! Good read hough. Still laughing :)Savanihttps://www.blogger.com/profile/13781198953037866788noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-53321658593226354972008-01-28T20:25:00.000+07:002008-01-28T20:25:00.000+07:00LOL!LOL!Choxboxhttps://www.blogger.com/profile/03741540918529448553noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-83827966150642602752008-01-28T18:35:00.000+07:002008-01-28T18:35:00.000+07:00Is this frm Ingr BSNL?Is this frm Ingr BSNL?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5974677.post-89121526352834972442008-01-28T18:22:00.000+07:002008-01-28T18:22:00.000+07:00Ah, customer service (or the lack of)! BTW, there ...Ah, customer service (or the lack of)! BTW, there is an actual acronym for these errors - its called 'PEBCAK' - the 'Problem Exists Between the Chair and the Keyboard'. :)<BR/>~VivinAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5974677.post-21845757661629100732008-01-28T18:00:00.000+07:002008-01-28T18:00:00.000+07:00:-) Happens ... Happens :-)Oh and BTW, it is so ir...:-) Happens ... Happens :-)<BR/><BR/>Oh and BTW, it is so irritating talking to machines, is it not ?Gaurihttps://www.blogger.com/profile/05715712617305066550noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-85974984259499643692008-01-28T14:31:00.000+07:002008-01-28T14:31:00.000+07:00Take it easy, Ushaji. Happens to all of us, someti...Take it easy, Ushaji. Happens to all of us, sometimes! <BR/><BR/>Ravi<BR/>ravikumar.blogdrive.comAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5974677.post-40408211145995073702008-01-28T13:00:00.000+07:002008-01-28T13:00:00.000+07:00Awwww :) Usha how cute you are :)hehehhe @ I could...Awwww :) Usha how cute you are :)<BR/>hehehhe @ I could picture each and evry detail , especially the shock and the subdued part !<BR/>But today started off bad :(, I came all the way till Airport road and realised Id left my laptop at home! Thats a total of 2 hours of non stop riding!<BR/>And when I get back I get to read this post, nice !Serendipityhttps://www.blogger.com/profile/16347346682649861487noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-9454253992116992602008-01-28T11:40:00.000+07:002008-01-28T11:40:00.000+07:00Hehehe...what a situation. I've gone through this ...Hehehe...what a situation. I've gone through this so many times when I have this air of know-it-all and a few seconds later that air vanishes away into thin air when I see I have overlooked some trivial things and then I feel like such a dud!! :)~nmhttps://www.blogger.com/profile/16483363042572158612noreply@blogger.comtag:blogger.com,1999:blog-5974677.post-9286180595315218472008-01-28T09:56:00.000+07:002008-01-28T09:56:00.000+07:00:)Happens to everybody. :) The thing of it is, how...:)<BR/><BR/>Happens to everybody. :) The thing of it is, how do these things happen when we have checked and re-checked everything!!!! Baffling, no? :)Anonymousnoreply@blogger.com